Refund Conditions

We strive to provide high-quality online training courses and a positive learning experience for all our students. We understand that circumstances may arise that necessitate a refund. Our refund policy is designed to be fair and transparent. Please read the following conditions carefully:

1. General Refund Policy

1.1 Eligibility for Refunds Refunds are available for course enrollments under the following conditions:

  • You request a refund within 14 days of the course enrollment date.
  • You have not completed more than 20% of the course content.

1.2 Non-Refundable Items Certain items and services are non-refundable, including but not limited to:

  • Courses where more than 20% of the content has been accessed or completed.
  • Courses purchased during a promotion or at a discounted rate, unless otherwise specified.
  • Personalized coaching or mentoring sessions once they have been conducted.

2. Refund Process

2.1 How to Request a Refund To request a refund, please follow these steps:

  1. Contact our support team at [support email] within 14 days of your enrollment date.
  2. Provide your course enrollment details, including your name, email address, and order number.
  3. State the reason for your refund request.

2.2 Refund Approval Once we receive your refund request, our team will review it to ensure it meets the eligibility criteria. We aim to process all refund requests within 7 business days. If your request is approved, you will receive a confirmation email, and the refund will be issued to your original method of payment.

2.3 Refund Denial If your refund request does not meet the eligibility criteria, we will notify you via email with the reasons for the denial. You may appeal this decision by providing additional information or context to our support team.

3. Special Circumstances

3.1 Medical or Personal Emergencies We understand that unforeseen circumstances such as medical or personal emergencies may arise. If you are unable to continue the course due to such reasons, please contact our support team as soon as possible. We may require supporting documentation, such as a medical certificate, to process your refund request.

3.2 Technical Issues If you experience technical issues that prevent you from accessing or completing the course, please contact our technical support team. We will work to resolve the issue promptly. If the issue cannot be resolved, you may be eligible for a refund or course credit.

4. Course Cancellations

4.1 Provider-Initiated Cancellations In the unlikely event that we cancel a course, you will be notified promptly, and you will receive a full refund or the option to transfer to another course of equal value.

4.2 Student-Initiated Cancellations If you wish to cancel your course enrollment for reasons other than those specified above, please contact our support team. Refund eligibility will be assessed based on the conditions outlined in this policy.

5. Refund for Group Enrollments and Corporate Training

5.1 Group Enrollments Refunds for group enrollments or bulk purchases are subject to the same conditions as individual enrollments. The primary contact for the group enrollment should initiate the refund request.

5.2 Corporate Training Refunds for corporate training programs are handled on a case-by-case basis. Please refer to the terms of your corporate training agreement or contact our corporate sales team for more information.